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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A context menu will open. It comprises thorough information about all the operations that you can carry out on the given page. Each popup shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive library of educational videos describing how to work with our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, have a look at our extensive Frequently Asked Questions database, which contains questions asked by real persons and offers real solutions. We periodically "revamp" our FAQ database with new Q&A's so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our great team of client support engineers available 24x7x365 and eager to help you with any query. Each trouble ticket you open will be responded to within 1 hour (the average response time being about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com